Cancellation & Return Policy

Before Shipment

You may cancel items from the "My Orders" section within 24 hours of order confirmation OR before shipping (whichever comes first).

A 2.5% cancellation fee will be deducted from the refund amount.

After Shipment/Delivery

If you wish to cancel after shipment or delivery, a 5% cancellation fee of the paid value will apply.

Approval is subject to evaluation by our Resolution Team.

7-Day Return Window

Eligible products can be returned within 7 days of delivery.

Customized or made-to-order products are non-returnable.

Refund Process

Approved refunds will be credited to your original payment method within 7-10 business days.

Defective Product - If the item has a manufacturing flaw (e.g., imbalance, loose joints).

Note: Natural wood grains, textures, or minor color variations are not defects.

Wrong/Different Item - If the delivered product differs in size, shape, or color from the website listing.

Non-Functional Item - If an electronic/battery-operated product (e.g., lights, appliances) is dead on arrival (DOA).

Note: Only replacements will be offered for such cases.

Customized/Made-to-Order Products - No returns or exchanges.

Damaged During Transit/Missing Parts - Claims must be raised during delivery/assembly. Post-acceptance, returns won't be processed.

Installation Issues - We do not cover returns for wall-mounting or assembly-related problems.

Relocation Damage - If a product is dismantled/reassembled after delivery, Furnfeet is not liable for any damage.